The National Do Not Call List

The National Do Not Call Registry gives consumers a choice about whether to receive telemarketing calls at home.  Most telemarketers should not call your number once it has been on the registry for three months.  If they do, a consumer can easily file a complaint at the government's web site.  They can register home or mobile phones for free and the registration will be effective for five years.


The National Do Not Call Registry applies to any plan, program, or campaign to sell goods or services through interstate phone calls.  This includes telemarketers who solicit consumers, often on behalf of third party sellers.  It also includes sellers who provide, offer to provide, or arrange to provide goods or services to consumers in exchange for payment.


The National Do Not Call Registry does not limit calls by political organizations, charities, or telephone surveyors.


A consumer registered on the National Do Not Call Registry may be telephoned if a company has had an established business relationship up to 18 months after the last purchase or delivery date, or their last payment date, unless they specifically ask the company not to call again.  (In that case, the company must honor that request not to call.  If they subsequently call again, the business may be subject to a fine of up to $11,000 per call.)

Also, if consumers do not want to register with the national registry, a consumer can still prohibit individual telemarketers, one by one, from calling by asking them to put their names on their company’s do not call list.



What to do?


First, if you or a telemarketing company is going to do telemarketing for you, you must register with the Do Not Call Registry.  They will give you a Subscriber Access Number (SAN).  You may obtain one at the following web site:


This is required by law.  Next, you must check every number you hope to use for telemarketing against the Do Not Call list.  Failure to do so could result in a fine of up to $11000 per incident.


Telephone numbers included in the Do Not Call registry must then be removed from any data base of telephone numbers you might have on file, even if you generated the file yourself.


You are required to search the registry at least once every 31 days and drop from your call lists all phone numbers of consumers who are registered on the DNC file.


You must renew your Do Not Call registration every 12 months from the date of your first registration.




The federal government's Do Not Call web site